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Terms & Conditions
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Our commitment to you
We will fulfil and dispatch all orders within 21 days of receiving your order.
We do strive to get your parcel out to you as soon as possible, and under most conditions will dispatch orders withing 48 hours. (Excluding weekends)
We can not be held responsible for any delays due to circumstances out with the control of our company. For example: Local holidays, Bank holidays, Post Office closed, weather delays Etc Etc. 
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Payment And Dispatch:
We will not, under any circumstances dispatch your order until payment has been received and cleared into our bank account. We therefore reccomend the use of our Paypal payment process, to enable us to deal with orders quickly and efficiently. Please be aware that if sending a cheque or postal order we will be unable to send your goods until payment has been cleared.
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Postage And Packaging Charges:
Most of our postage and packaging charges are worked out at 1.5% that of Royal Mail. The reason we do this is that this covers your packaging, Payment surcharges and any other fees incurred by us from any other third parties from the use of our website. If in doubt or you wish to clarify anything relating to postage charges please contact us prior to your order and payment .
1st Class Stamps
We do provide customers with the less expensive option of selecting our 1st class stamps postage option, this is the least expensive method of postage, however customers selecting this option are hereby made aware that their goods are un-insured by Highland Fishing Tackle Supplies, and cannot be tracked using our online tracking service (in your account page.) Any loss, damage or non arrival of goods can not be replaced or exchanged by Highland Fishing Tackle Supplies. We reccomend that any valuable goods purchased should be posted by the Signed for Method. If the 1st Class Stamps method is selected as a postage method this is entirely at the customers own risk.
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Contract
When you buy our goods and services on the internet, you are entering into a legally binding contract.
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Your Privacy is Our Priority
At
www.highlandtackle.co.uk your privacy is very important to us. We value you as our customer. We appreciate your business and understand the importance of protecting your rights. We hope to address all of your concerns via our seperate privacy polocy page.  
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Complaints Procedure
Any query or complaint will be dealt with quickly. It will be acknowledged within 48hours (within working hours Mon-Fri - 9.00 - 5.00) and resolved to the absolute best of our ability within 1 week whenever possible,
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No liability will be accepted by www.highlandtackle.co.uk for any failure or delay in delivery which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control. 
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EU Countries - Import Sales Tax
Please be aware that www.highlandtackle.co.uk takes no responsibility for any import or sales tax your local customs may impose on your purchase. If you have any doubts, we strongly suggest you talk to your local customs office before buying a product. www.highlandtackle.co.uk cannot advise you on YOUR local customs rules and regulations and all deliveries would have to pass through your country's customs department and may therefore be liable to extra charges.  
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Ordering on the Internet
Our online credit and debit card payment processing site is a secure area. We would like to reassure you that we take care of the information we collect to fulfil your order, and believe that Internet shopping using a secure server such as Paypal is the safest way of placing an online order.  
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Unwanted items  
Under the European Union Distance Selling Directive you are entitled to a 7 day cooling off period. This means you can return your order in its original condition unopened to us within 7 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. (eg: Royal Mail Recorded or Special delivery). Important Note: You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.  Please be aware that once we begin the delivery or packaging process, you will not be able to cancel any contract you have with us for services carried out by us (Postage and Packing) As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. Postage and packaging charges may be refunded on an individuals circumstances but is totally at the discression of
www.highlandtackle.co.uk
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Our rights
We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. www.highlandtackle.co.uk also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time and without notice.  
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Special Offers
Any special offers we may choose to send out are subject to Terms & Conditions. These will be clearly stated on the mail shot and any advertising print material that we may publish.  
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Applicable Law
These conditions shall be construed according to and governed by UK Laws.
None of our Terms and Conditions affect your statutory rights as a consumer.
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Terms And Conditions For Highland Tackle Reporters:
Highland fishing tackle reserves the right to edit reports in a way which seems appropriate for the website, any changes made will be discussed and agreed with the reporter before they are published.
Highland fishing tackle supplies will not and does not form any sort of contract with its reporters, reporters are merely customers expressing opinions about the area in which they go fishing.
Highland fishing tackle reserves the right to remove the 10% bonus offered to our reporters at any time without any notice.
The 10% bonus offered to our Reporters does not include items from our bulk buy and selection boxes section. NO other promotional code can be used in conjunction with this account upgrade.
Highland fishing tackle supplies can not be held responsible for any opinions, comments or statements made by our reporters, and as such all reports should be taken as customer opinions only.
Reporter positions are only currently available to UK mainland only.
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Terms And Conditions For Highland Tackle Competition:
Highland Tackle will pick a winner for the competition at the end of each calander month, this however is dependent on us meeting the minimum entry levels of ten entries. If the ten entries are not made in any particular month then any entries for that month will be automatically placed in the next months competition, this will continue to roll over until the minimum entry level for any particular month exceeds ten entries.
Highland Tackle staff choose the winner - their desision is final.
Any entrants who do not fill out all the appropriate fields in the submition form can, and will likely be disqualified from the competition.
Entrants must have caught their fish using a piece of www.highlandtackle.co.uk equipment, if it is found out that an entrant has submitted "a catch" using other equipment then he/she will be disqualified.
This competition is open to UK mainland Only
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Terms And Conditions For Highland Tackle Top Tips:
Highland Tackle will select tips we feel are suitable for our website, Our desicion is final.
Top Tips will be selected by all, or a member of www.highlandtackle.co.uk again our desision is final.
Highland fishing tackle supplies reserves the right to edit tips in a way which seems appropriate for the website, any changes made will be discussed and agreed with the person submitting the tip prior to publishing.
The free packet of hooks offered to winners of the Top Tip includes postage and packaging using Royal Mail second class service.
If your tip is selected as a top tip then a single packet of hooks from our Oshaughnessy/Aberdeen or Wide Gape range can be selected, you will be contacted via return E-mail for your selection.
Highland fishing tackle reserves the right to remove the offer of a free packet of hooks at any time and without any notice.
Top Tip's free hook packet are available to UK mainland Only.
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Links:
Highland tackle do not take any responsibility for content on any website we provide a link to from our website www.highlandtackle.co.uk customers using links from our website do so at their own risk.
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Knife Policy
We do not supply knives to under 18 year olds. If you are buying a knife or a tool carrying a knife blade from us please do not be offended if we ask for proof of age. We do keep records of all knives and blades sold via this website.
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Terms And Conditions For Skippers Bulk Purchases:
Skippers, or other bulk purchasers using a discount code with the prefix: "BUSK" can only purchase items in the Skippers Page URL:
Or the Hooks and Booms Page URL:
Any items placed in the shopping cart from any other section of the website are not included in the discount offered and although the automatic shopping cart system does take the discount from these items automatically, this discounted amount is incorrect and the value of the discounted amount on these non warrantied purchases will be invoiced manually by us within 48 hours after checkout. This must be paid and settled in full, before Highland tackle will despatch your goods.
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